Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to info@paulsweet.com.
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Pre Sale Questions
Q: I placed an order with afterpay/shoppay installments for a pre order/back order item. How will I be refunded it I want to cancel that order?
If you cancel the order, AfterPay/ShopPay Installments will be notified and any upcoming installments will be cancelled/adjusted and all payments made up until that point will be refunded.
Q:How can I find a DOLCE VITA shoe I am looking for?
You may click the search icon in the upper right corner of every webpage. Then click on the word "Search" that shows in the bar and type in what you would like to find. You can use the search by a style name or category.
Q: I placed an order with AfterPay/ShopPay Installments for a pre order/back order item. Will I start paying my installments once the pre order/back order item is shipped?
AfterPay/ShopPay will start processing the installments as soon as the order is placed.
Q: When will my order be delivered?
Most orders are shipped within 1-3 business days after they are placed. We use FedEx ground shipping for all orders in the continental US. Orders arrive within 3-7 business days unless Next Day shipping options were chosen at checkout. Orders to Hawaii and Alaska also arrive in 3-7 business days; orders to US Virgin Islands, Guam and Puerto Rico usually take about 2 weeks to arrive. Pre-Orders will ship on or about the date mentioned on the product page, except in rare cases when pre-orders are not shipped because the order has been cancelled based on demand.
Q:Can I ship an order to multiple addresses?
At this time we can only have one shipping address per order.
However, you may place multiple orders.
However, you may place multiple orders.
Q: How do I get a return shipping label?
You may obtain return authorization by visiting our Returns Center or via phone, Live Chat or e-mail. You will then be able to print a prepaid return shipping label. You may drop the package at any FedEx location. We gladly accept returns of unworn merchandise within 30 days of delivery. This excludes clearance items which may not be returned or exchanged.
Q: What is the usual turnaround time for returns?
The usual turnaround time is 1 - 2 weeks from the day you give the package to FedEx until the merchandise is checked in at the warehouse and the refund is issued. Do not ship items back through any other means other than the prepaid return label that we provide as package may be returned to you.